Effective Date: 01/01/2026

Straightline Automotive (“we,” “our,” or “us”) values your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and protect information obtained through our website, phone, in-person visits, and digital communications.

1. Information We Collect

We may collect personal information including, but not limited to:

Name

Phone number

Email address

Vehicle information (make, model, year)

Service history

Appointment requests

Payment-related details (processed securely through third parties)

2. How We Collect Information

Information is collected when you:

Fill out forms on our website

Call, text, or email us

Schedule an appointment

Visit our shop in person

Opt in to SMS, email, or promotional communications

3. How We Use Your Information

We use collected information to:

Schedule and manage appointments

Provide automotive repair and maintenance services

Communicate service updates

Respond to inquiries

Improve customer service and website functionality

Send promotional offers (with consent)

4. Opt-In Policy (Consent)

By providing your contact information through our website, phone, or in person, you explicitly opt in to receive communications from Straightline Automotive. These may include:

Appointment confirmations

Service updates

Follow-ups

Promotions and special offers

You may opt out at any time by:

Replying “STOP” to SMS messages

Clicking “unsubscribe” in emails

Contacting us directly

We do not send marketing communications without consent.

5. Text Message & Email Communications

If you opt in to SMS or email communication:

Message and data rates may apply

Message frequency may vary

Consent is not a condition of service

Your information will not be sold or shared with unauthorized third parties

6. Cookies & Website Tracking

Our website may use cookies or similar technologies to:

Improve website performance

Analyze visitor behavior

Enhance user experience

You may disable cookies through your browser settings.

7. Information Sharing & Disclosure

We do not sell or rent personal information.

We may share limited data with trusted third-party service providers only when necessary for:

Payment processing

Website hosting

Communication tools

Analytics

All third parties are required to maintain confidentiality.

8. Mobile information

No mobile information will be shared with third parties/affiliates for marketing/promotional purposes at any time. All other categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

9. Data Security

We take reasonable measures to protect your personal information, including:

Secure systems

Limited access to sensitive data

Use of reputable third-party platforms

However, no method of transmission over the internet is 100% secure.

10. Data Retention

We retain personal information only as long as necessary for:

Business operations

Legal or tax requirements

Customer service records

11. Your Rights & Choices

You have the right to:

Access your personal information

Request corrections

Opt out of communications

Request deletion where applicable

To exercise these rights, contact us directly.

12. Policy Updates

We reserve the right to update this Privacy Policy at any time. Updates will be posted on this page with a revised effective date.

13. Contact Information

By completing a booking through Straightline Loaners LLC, including via our website or third-party platforms, the renter acknowledges that they have read, understood, and agreed to these Terms of Service. If there are any further questions regarding the terms of services please contact us.

Straightline Loaners LLC
1315 E Sam Rayburn Drive
Bonham, TX 75418
Email: [email protected]